Add reference documents to positions

• Default On

This feature allows you to create a centralized knowledge base for each of your positions. By uploading reference documents—such as FAQs, benefits information, and company policies—you can empower the AI Interviewer to instantly and accurately answer candidate questions. This enhancement saves recruiters valuable time, ensures every applicant receives consistent information, and creates a world-class candidate experience.

Users

Recruiters, Hiring Managers

Requirements

AI Interviewer must be enabled

Value

• This feature provides a centralized, position-specific repository for all relevant documents. Now, you can upload documents or add them from a library, and the AI Interviewer uses this information to answer candidate questions automatically. The system also tracks unanswered questions, prompting users to update the knowledge base, creating a continuous improvement loop.

• A recruiter navigates to the Position documents section for a specific position. They can upload a new, role-specific FAQ document or add a company-wide benefits package from the existing library. When a candidate later asks the AI Interviewer a question about benefits, it pulls the answer directly from the provided document. Recruiters can also review a list of previously unanswered questions, create a new document with the answers, and upload it to make the AI Interviewer smarter for future interactions.

• Admins can create a document library at the customer level. By default, any document at customer level is available at the position level. Admins can also assign documents to positions based on location

• By using this feature, customers can expect to see improved recruiter productivity by reducing time spent on repetitive inquiries and an enhanced candidate experience through instant, consistent, and accurate information.

Impact on existing workflows

The system now tracks and de-duplicates unanswered questions from candidates for each position. Recruiters will be prompted to manage these unanswered questions, where they can view, download, and upload a document with answers, creating a feedback loop to continuously improve the AI's knowledge base.

Initial setup

This feature will be available to customers by default. Customers don't need to do anything to see this change in their Eightfold environment by the sandbox and GA dates.

Note: This feature was earlier released as pre-GA, available within Feature Management > Pre-GA. It's now available within the all features tab.