- DATE:
- AUTHOR:
- The Eightfold team
AI-powered Candidate Agent for high-volume hiring
Default Off (Configuration implementation required)
Who: Candidates, Hiring Managers, Recruiters
Requirements:
Candidate Experience IX (PCS IX) must be enabled
Configure a Twilio sub-account to provide the agent with a dedicated phone number.(If you already have one ex: for WhatsApp, it can be reused for candidate agent)
For organization-specific questions, you must also upload relevant documents to the Organizational Knowledge Base in the Admin Console.
What's new: The Eightfold Candidate Agent (AI-powered) provides a mobile-first, multilingual, hiring experience for frontline workers who often lack access to desktop devices and traditional resumes or email addresses. It introduces natural language conversation in SMS, WhatsApp as new way to interact with Eightfold and meet the demands of high-volume hiring. The agent allows candidates to discover roles, receive instant answers from your uploaded policies, create a profile and submit applications. This increases hiring velocity by delivering pre-screened, high-intent leads directly to your recruitment pipeline without manual recruiter intervention.
How it works: Candidates initiate a chat by texting a keyword to your dedicated number or scanning a QR code, allowing the AI agent to collect their details and present matching jobs. Once the candidate qualifies through optional knockout questions, the agent provides a short URL to an application form pre-filled with their conversation data for final submission. Candidate can ask questions about the company and policies at any point in the conversation.
To know more, read:
