Offer flow enhancement - Automated expiry communications

• Default on

This feature automates the entire communication lifecycle for job offers with expiration dates. Automatically send reminders, expiration notices, and extension updates to candidates, ensuring clear communication and prompting timely decisions. This saves recruiters valuable time and enhances the candidate experience.

Users

Recruiter, Hiring Manager, Recruiting Coordinator and Offer Creator

Value

• Manually tracking and communicating offer deadlines is time-consuming for recruiters and can lead to a poor candidate experience if offers expire without clear, timely notifications.

• By automating reminders and status updates for expiring offers, this feature eliminates manual follow-up. It provides candidates with clear, proactive communication and gives recruiters direct visibility and control over the process within their existing workflow.

• A recruiter sends a candidate an offer that expires in 7 days(the number of days are configurable). The system automatically schedules an email and SMS reminder to be sent 3 days before the deadline. On the Job Overview page, the recruiter sees a task for this offer and can choose to send an additional manual reminder. If the recruiter extends the deadline, the candidate is automatically notified of the new date, ensuring everyone is aligned.

• Reduce time-to-accept, improve recruiter productivity by eliminating manual tasks, and enhance the candidate experience with clear and consistent communication.

For more details on this feature, read Offer expiry communication.

Impact on existing workflows

• Offer review/ profile page: Recruiters will see new task cards for "Offers About to Expire" and "Scheduled Reminders". These tasks allow them to send on-demand reminders or cancel automated ones.

• Offer Extension: When a recruiter extends an offer's expiration date, an "Offer Extended" notification will now be automatically sent to the candidate through the same channels (email, SMS, etc.) as the original offer.

• Offer Status: When an offer passes its deadline, its status will automatically be updated to "Expired", and the candidate will be notified.

Initial setup

This feature will be available to customers by default. Customers don't need to do anything to see this change in their Eightfold environment by the sandbox and GA dates.