Improved WhatsApp template management

This feature enables direct creation, approval, and management of WhatsApp templates within the Communication Center. This change addresses template mismatch issues that previously led to message failures. Admins can now submit templates for approval, track their status, and edit them—all within Eightfold. This streamlines the process, reduces manual effort, and minimizes errors, providing a reliable and transparent WhatsApp communication experience.

• Default On

Users

Customer Admins

Requirements

WhatsApp package

Note: If you don't have WhatsApp available, this feature isn't automatically enabled.

Needs addressed

• The feature eliminates message failures caused by template mismatches by establishing Eightfold as the single source of truth for WhatsApp templates.

• Users gain clarity on the approval status of their templates, reducing confusion and escalations. The system will indicate the approval status with a tooltip, new column, or new label in the communication templates section.

For more details on this feature, read WhatsApp template management.

Initial setup

This feature will be available to customers by default. Customers don't need to do anything to see this change in their Eightfold environment by the sandbox and GA dates.