Send SMS Action in Workflow Automation

• Default Off

• Configuration implementation required

• Customer idea

Workflow Automation now includes the ability to send SMS messages to candidates as an action, similar to sending emails. This allows for a new channel of communication for candidate engagement, complementing existing email capabilities. This feature enables more direct and faster outreach to candidates.

Users

Recruiters, Customer Admins

Needs addressed

• There was a need to extend the communication capabilities within Workflow Automation beyond email to include SMS messaging. This feature helps in‌ reaching candidates who may not regularly check their emails.

• A recruiter can create a workflow that automatically sends an SMS notification to candidates who have progressed in the application process. This can provide timely updates and improve candidate engagement.

• This feature is expected to improve candidate engagement through a more direct communication channel. It can‌ lead to faster response times and a better overall candidate experience.

Initial setup

For further details and assistance, contact your dedicated Account Executive or Customer Success Manager.