Send notifications to primary and secondary emails

• Default Off

• Configuration implementation required

This feature enables system-triggered email notifications to both a user's primary and secondary email addresses, when a secondary email is included in their profile. It ensures critical communications are more likely to reach users, even if their primary email isn't actively monitored, is heavily restricted, or experiences delivery delays.

Users

All Talent Management (TM) and Resource Management (RM) users

Requirements

User must have a secondary email included in their profile

Needs addressed

• Users in some organizations often have primary emails that aren't often checked or block external messages. Previously, sending notifications only to ‌primary email meant users missed critical communications, impacting delivery, workflow reliability, and engagement.

• Eightfold now sends all system-triggered emails to both the user's primary and secondary email addresses, when available. This significantly increases the likelihood of users receiving critical communications.

• With this enhancement, organizations are likely to see improved rates of user engagement and adoption as critical communications are more reliably delivered to their users.

Impact on existing workflows

Email notifications are forwarded to a maximum of three secondary emails, first listed along with the primary email.

Initial setup

For further details and assistance, contact your dedicated Account Executive or Customer Success Manager.