Enhanced LinkedIn CRM candidate data sync controls

• Default on

This release introduces country-level data controls for LinkedIn CRM Connect. This enables customers to manage the syncing of candidate data to LinkedIn based on candidate’s location. Administrators can now configure the specific countries whose candidate data should be excluded from or included in sync with LinkedIn CRM. By providing self-serve configuration capabilities, this update ensures that customers can maintain compliance with varying data privacy regulations and internal policies while also allowing them to roll-out the functionality in a phased manner.

Users

Recruiters, Customer Admins

Requirements

LinkedIn CRM Connect integration should be enabled

Value

• Customers operating across multiple jurisdictions face diverse data privacy regulations and internal policies that restrict sharing candidate data with external platforms like LinkedIn. This poses compliance risks for multinational organizations.

• With this enhancement, customers can define specific countries using ISO Codes (Alpha -2, such as ‘US’ for United States and ‘GB’ for United Kingdom) to be excluded or included in the sync process.

• The self-serve configuration allows for real-time response to regulatory changes and facilitates periodic compliance reviews.

For more details about LinkedIn CRM Connect, read Implement LinkedIn CRM Connect for Eightfold.

Impact on existing workflows

• If a candidate has no location information, they are synced with LinkedIn by default (permissive approach).

• A new configuration - linkedin_crm_config is accessible in the Admin Console. Admins can define countries by adding ISO country codes to the excluded_countries or included_countries fields. Invalid country codes (like 'USA' instead of 'US') are rejected.

• If a candidate profile is restricted from syncing due to location, the LinkedIn tab will be accessible but display a specific exclusion message: 'This profile is excluded from LinkedIn Sync due to company restrictions'.

Initial setup

This feature will be available to customers by default. Customers don't need to do anything to see this change in their Eightfold environment by the sandbox and GA dates.

To maintain a list of included/excluded countries, follow these steps:

1. Navigate to Admin Console > Integration > LinkedIn CRM Connect > Configuration.

2. Click Add Excluded Countries or Add Included Countries as per your requirement.

Click Save.