Offer rollout via SMS and WhatsApp with acceptance flow in PCSIX

• Default off

• Self-service 

Recruiters can now create, configure, and send job offers directly through SMS and WhatsApp, in addition to email. This feature modernizes candidate communication by reaching talent on their most-used platforms, speeding up response times and improving the overall offer experience. The new, unified Offer Communication modal allows users to seamlessly manage and send offers across all three channels from a single screen.

Additionally this enhancement enables candidates to view and accept/reject offers via logged-in PCSIX through following signing methods: 

1. DocuSign: A secure, third-party method for legally binding electronic signatures.

2. Type-to-Sign: The candidate accepts the offer by simply typing their full name into a designated signature field. This is captured as a valid electronic signature.

3. Wet Signature: Candidate can download the offer letter, physically sign it, and then upload it.

Users

Recruiter / Offer Creator, Talent Admin, Approver / Hiring Manager, Candidate 

Requirements

• Talent Tracking

• PCSIX

  • Logged-in PCSIX configuration (Candidate portal) is mandatory. This will not work without it

• Offers enabled

Value

Candidate

• Receive offer alerts via SMS, WhatsApp, or Email for instant updates

• View, accept, and sign offers securely within the PCSIX portal using Type-to-Sign ,Wet Signature & Docusign.

• Manage your entire journey—from application to offer—in one place.

Recruiter

• Send offers instantly through Email, SMS, and WhatsApp from a single interface.

• Reach candidates faster and reduce delays from missed emails.

• All actions and communications are automatically tracked in the system

Customer

• Eliminate third-party e-signature costs (e.g., DocuSign) with built-in Type-to-Sign/Wet Sign options that reduce cost. 

• Gain a streamlined, secure, and cost-efficient offer management process.

• Improve recruiter productivity and candidate experience end-to-end.

Impact on existing workflows

• Admins must configure templates for SMS and WhatsApp within the Offer Intake Form settings if they wish to use these channels.

• Admins must configure offers as an additional tab in PCSIX dashboard

• This functionality is currently limited to external candidates, internal candidates using CareerHub must either use templates that exclude this variable or contact support to get this enabled separately for Talent Management.

• Irrespective of the configuration, you can see the offer rollout side panel.

Initial setup

 For information on configuring this feature, read Enabling SMS and WhatsApp for offer communication.