SMS and Whatsapp report on Data Hub

This feature improves message reporting by enabling the storage and retrieval of complete messages, including attachments, for auditing and compliance. Previously, only the first 100 characters of a message were saved, limiting visibility into full conversations. This update is especially helpful for industries where comprehensive messaging data is essential for compliance and record-keeping.

• Default on

Users

Customer Admins

Requirements

SMS and WhatsApp communications enabled

Needs addressed

• The new feature addresses the previous limitation of 100 characters by storing the entire content of SMS and WhatsApp messages, including attachments, in the ‘user_messages’ table. This ensures that all communication data is captured and readily available for reporting and auditing purposes.

• Data can be downloaded directly from Data Hub or scheduled for export using existing Data Hub features.

For more details on this feature, read ​​​​SMS and WhatsApp message reports.

Initial setup

This feature will be available to customers by default. Customers don't need to do anything to see this change in their Eightfold environment by the sandbox and GA dates.